Cancellation & Refund Policy

1. Overview

This Cancellation & Refund Policy forms part of our Terms & Conditions and applies to orders placed through the EatIn mobile application and website operated by EatIn Future Kitchen L.L.C ("EatIn", "we", "us", "our").

2. When you can cancel

• Before restaurant confirmation: you may cancel for a full refund.
• After confirmation and before out for delivery: you may cancel where the App allows, without refund.
• After out for delivery / delivered: cancellation is not available under this standard policy.

3. Orders we may decline or cancel

We or the restaurant may decline or cancel orders due to unavailability, service-area limits, suspected fraud, or operational reasons. Where we cancel before fulfilment for reasons outside your control, you will generally receive a refund of amounts paid for that order.

4. Delivery-related non-refunds

• You must provide a complete, accessible delivery address and be reachable at the phone number on the order.
• Failed delivery attempts caused by incorrect address, unreachable customer, or refusal of delivery may result in no refund after confirmation.
• Images and descriptions are illustrative; actual products may vary.

5. How refunds are processed

• Payments are processed by Stripe or other processors we enable.
• Eligible refunds are returned to the original payment method via Stripe within approximately 2–5 business days (your bank or card issuer may take longer to show the credit).
• You represent that you are authorized to use the selected payment method.

6. Order support

For each order, the respective restaurant is responsible for food preparation, delivery, and order-level customer support (quality, missing items, delays, delivery complaints, and similar issues). EatIn provides the marketplace technology and payment facilitation. Please contact the restaurant identified on your order for order-specific support.

7. Changes to this policy

We may update this policy from time to time. When we do, we will update the "Last updated" date above. Continued use of our services after changes constitutes your acceptance of the revised policy, except where applicable law requires additional consent.

8. Contact

For questions about cancellations or refunds: