Terms & Conditions

1. About these Terms

These Terms & Conditions ("Terms") govern your access to and use of the EatIn mobile application and related services (the "App"), operated by Infinity TechHub - F.Z.E ("EatIn", "we", "us", or "our"). By downloading, accessing, or using the App, you agree to these Terms. If you do not agree, do not use the App.

2. Eligibility

• You must be able to form a binding contract. If you are under the age of majority, a parent or guardian who accepts these Terms on your behalf and is responsible for your use.
• You must provide accurate account information and keep your contact details up to date.

3. Account registration

• Accounts are created using phone and/or email verification (OTP) or other methods we enable in the App.
• You are responsible for safeguarding your device and OTP codes and for activity under your account.
• You may delete your account from within the App (Profile → Delete Account), subject to retention required by law and completion of pending orders/payments where applicable.
• We may suspend or terminate accounts that violate these Terms, appear fraudulent, or pose risk to users or partners.

4. Orders and pricing

• Menu items, prices, availability, delivery fees, taxes, and estimated times are set or displayed based on restaurant and platform settings and may change.
• An order request becomes a binding purchase subject to restaurant acceptance/confirmation and successful payment authorization.
• We or the restaurant may decline or cancel orders due to unavailability, service-area limits, suspected fraud, or operational reasons.
• Images and descriptions are illustrative; actual products may vary.

5. Delivery

• Delivery is performed by the restaurant (or its delivery partners).
• You must provide a complete, accessible delivery address and be reachable at the phone number on the order.
• Risk in the food passes according to the restaurant’s delivery practices once handed to you (or left as instructed where permitted).
• Failed delivery attempts caused by incorrect address, unreachable customer, or refusal of delivery may result in no refund after confirmation, as described in the Cancellation & Refund Policy.

6. Payments

• Payments are processed by Stripe or other processors we enable.
• By paying, you authorize charges for the order total shown at checkout, including items, delivery fee, and applicable charges.
• Prices are typically displayed in local currency (for example AED) depending on market configuration.
• You represent that you are authorized to use the selected payment method.

7. Cancellations and refunds

Cancellations and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms. In summary:

• Before restaurant confirmation: you may cancel for a full refund.
• After confirmation and before out for delivery: you may cancel where the App allows, without refund.
• After out for delivery / delivered: cancellation is not available under the standard policy.
• Eligible refunds are returned to the original payment method via Stripe within approximately 2–5 business days.

8. Order support — restaurant responsibility

For each order, the respective restaurant is responsible for food preparation, delivery, and order-level customer support (quality, missing items, delays, delivery complaints, and similar issues). EatIn provides the marketplace technology and payment facilitation. Please contact the restaurant identified on your order for order-specific support.

9. Coupons and promotions

Promotional codes are subject to their stated terms (validity period, minimum order, restaurant eligibility, one-time use, etc.). We may modify or withdraw promotions at any time. Abuse of coupons may result in cancellation of benefits or account action.

10. Acceptable use

You agree not to:

• Use the App for unlawful, harmful, or fraudulent purposes;
• Interfere with App security, scrape data without permission, or reverse engineer the App except as allowed by law;
• Harass restaurant staff, delivery personnel, or other users;
• Place orders with intent to defraud (including false addresses or chargeback abuse);
• Misrepresent your identity or age/guardian consent status.

11. Intellectual property

EatIn branding, app design, software, and content (excluding restaurant-owned menus/branding) are owned by Infinity TechHub - F.Z.E or its licensors. You receive a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial ordering in accordance with these Terms.

12. Disclaimers

The App is provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, we disclaim warranties regarding uninterrupted availability, error-free operation, or that restaurant food will meet your specific expectations. Restaurant partners are independent businesses responsible for their food, hygiene, allergens disclosures, licensing, and delivery performance.

13. Limitation of liability

To the fullest extent permitted by UAE law, Infinity TechHub - F.Z.E shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the App or from restaurant food/delivery performance. Our aggregate liability arising out of any order or claim relating to the App shall not exceed the amount you paid through EatIn for the order giving rise to the claim, except where liability cannot be limited by law (including for fraud or willful misconduct).

14. Indemnity

You agree to indemnify and hold harmless Infinity TechHub - F.Z.E and its officers, directors, and employees from claims arising out of your misuse of the App, violation of these Terms, or violation of applicable law, except to the extent caused by our proven willful misconduct.

15. Privacy

Personal data is handled as described in our Privacy Policy.

16. Changes to the App or Terms

We may update the App and these Terms from time to time. The “Last updated” date will change when Terms are revised. Continued use after changes constitutes acceptance, except where applicable law requires additional consent.

17. Suspension and termination

We may suspend or terminate access to the App for breach of these Terms, legal compliance, or platform protection. You may stop using the App and delete your account at any time.

18. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates. Courts of the UAE shall have jurisdiction over disputes arising out of or relating to these Terms or the App, without prejudice to any mandatory consumer protections that may apply in your place of residence within the GCC.

19. Contact